At FKA Logistics LLC, we want you to be completely satisfied with your purchase. Because we deal with high-performance machinery, we have established a clear return process to protect both our customers and our logistical operations.

1. 30-Day Return Window

You have 30 days from the date your equipment is delivered to initiate a return. We are unable to process returns or exchanges after this 30-day period.

2. Return Eligibility & Conditions

To be eligible for a return, the following conditions must be met:

  • Condition: The item must be in the same condition that you received it—unused, unpowered (no gas or oil added), and in its original packaging.
  • Proof of Purchase: You must provide the original receipt or proof of purchase.
  • Non-Returnable Items: Final sale items, customized orders, and gift cards are not eligible for returns.

3. Return Process

To start a return, please contact us at Contact@fkalogistics.com.

  1. Once your return is accepted, we will provide you with a Return Authorization Number (RAN) and instructions on where and how to send your package.
  2. Return Method: All returns must be sent by mail/freight carrier. We do not accept in-person returns at our Woodlands headquarters.

4. Return Shipping & Fees

  • Customer Responsibility: For non-defective returns (e.g., “changed mind” or “bought by mistake”), the customer is responsible for paying all return shipping costs. * Restocking Fee: A 15% restocking fee will be deducted from your refund for all mower returns. This fee covers the cost of receiving, technical inspection, and repackaging of heavy machinery.
  • Defective or Damaged Items: If your item is defective or was damaged during transit, please notify us within 7 days of receipt. In these cases, we will provide a prepaid return label and cover all costs for a replacement or full refund.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed automatically to your original payment method within 7–10 business days.
  • Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.

How to Reach Us

📧 Email Support For general inquiries, order status, or technical support: Contact@fkalogistics.com (We aim to respond to all emails within 24 business hours.)

📞 Phone Support Speak directly with a specialist: +1 737-339-0743 Available Monday – Friday, 9:00 AM – 5:00 PM (CST)

📍 Headquarters & Mailing Address FKA Logistics LLC 119 S Timber Top Dr, The Woodlands, TX 77380 United States

Support Hours

  • Monday – Friday: 9:00 AM – 5:00 PM (CST)
  • Saturday – Sunday: Closed
  • Holidays: Closed
  • All inquiries received over the weekend will be addressed with priority on Monday morning.